How do I add an item to my Subscribe and Save?

Follow these super-easy steps to add items to your existing Subscribe & Save:

1. Visit the My Account tab on Biotrust.com. Select Manage Subscriptions.
2. Log into your account. If you don't have an account with us, you’ll need to create one.
3. Click Manage Subscriptions.
4. Scroll to the bottom of the page to Add a product. Click Add under your selected product.
5. Choose your flavor (as needed), quantity, and subscription delivery frequency.
6. Confirm or edit the related address.
7. Click Add to order.

Your product will be added to your upcoming order. If you prefer to change the delivery, click Manage this subscription under the product. From there, you can modify the date.

How do I cancel my Subscribe & Save order?

1. Visit the My Account tab on Biotrust.com. Select Manage Subscriptions.
2. Log into your account. If you don't have an account with us, you’ll need to create one.
3. Click Manage Subscriptions.
4. Identify the product you’d like to cancel the subscription for and click the link under it labeled Manage this subscription.
5. Scroll to the bottom of that page and click Cancel subscription.

How do I delay my Subscribe & Save order?

1. Visit the My Account tab on Biotrust.com. Select Manage Subscriptions.
2. Log into your account. If you don't have an account with us, you’ll need to create one.
3. Click Manage Subscriptions.
4. Your next order will be on the screen for viewing or modification as needed.
5. If this is the order you need to delay, click Reschedule. You can delay by months or choose a specific date. If you want to delay individual items on the subscription, click Manage this subscription under the name of the product. Click Reschedule. From there you can delay by months or choose a specific date. If this is not the order you need to delay, click View upcoming orders on the right. Select Edit for the Upcoming Order to be delayed. Click Manage this subscription under the name of the product you want to delay. Click Reschedule. From there you can delay by months or choose a specific date.

How do I reactivate my Subscribe & Save?

1. Visit the My Account tab on Biotrust.com. Select Manage Subscriptions.
2. Log into your account. If you don't have an account with us, you’ll need to create one.
3. Click Manage Subscriptions.
4. Click Manage your subscriptions on the right.
5. A list of Active and Inactive subscriptions will populate. Click Inactive to see all deactivated subscriptions.
6. Click Reactivate.
7. It will now appear at the top of the Active subscriptions list. Click Manage this subscription to modify details of the subscription, e.g., flavor, frequency, shipment date, etc.
8. Click Save changes.

How do I update my credit card information?

1. Visit the My Account tab on Biotrust.com. Select Manage Subscriptions.
2. Log into your account. If you don't have an account with us, you’ll need to create one.
3. Click Manage Subscriptions.
4. Click Address & payment details.
5. Click Manage payment methods.
6. To add a payment method, click Add payment method. To edit a payment method, click Edit next to the payment details.
7. Enter all details and click ADD PAYMENT METHOD.

Important Note: If your most recent order did not process properly due to an error with your credit card, please note, once your credit card is updated, the previously failed charge will attempt immediately.

How do I change the flavor of an item in my Subscribe & Save?

1. Visit the My Account tab on Biotrust.com. Select Manage Subscriptions.
2. Log into your account. If you don't have an account with us, you’ll need to create one.
3. Click Manage Subscriptions.
4. Click Manage your subscriptions on the right.
5. Under Active subscriptions, identify the product you wish to modify. Click Manage this subscription to modify the flavor of the subscription.
6. Select the new flavor.
7. Click Save changes.

How can I process my Subscribe & Save product now?

1. Visit the My Account tab on Biotrust.com. Select Manage Subscriptions.
2. Log into your account. If you don't have an account with us, you’ll need to create one.
3. Click Manage Subscriptions.
4. Your next order will be on the screen for viewing or modification as needed.
5. If this is the order you want to process now, click Send now.If you want to process individual items on the subscription, click Manage this subscription under the name of the product. Click Reschedule. From there you can change the date to process today.Click the back button at the top of the window. You will be returned to the previous screen. The product for which you just updated the date to today will be presented. Click Send now.
6. If this is not the order you need to process now, click View upcoming orders on the right. Select Edit for the Upcoming Order to be processed. Click Manage this subscription under the name of the product you want to process. Click Reschedule. From there you can change the date to process today.

What if a product on my Subscribe & Save order is discontinued?

It is rare, but if an item on Subscribe & Save is discontinued, we will send a notification about the discontinued item to the email we have on file for you. The good news is that we have other products, so you can always browse our website for a similar item or you can call our customer service team for a recommended alternative.

My renewal notice indicated that multiple subscriptions will be combined into one shipment. What does that mean?

To reduce waste and make things easier for you, BioTRUST combines multiple subscription renewals within a 7-day window into one shipment. It’s a simple way to get your products while helping the environment!

Will my subscriptions always be combined?

No, your subscriptions will only be combined when multiple renewals happen to fall within the same 7-day period. If your subscriptions renew on different schedules, they'll continue as usual and only be combined when it makes sense!

Not all of my subscriptions renewing within 7 days were combined. Why?

While we do our best to combine multiple subscriptions renewing within 7 days, there are a few reasons why some may still ship separately. These include differences in payment methods, promotions applied, or how the subscriptions were originally set up in our system.

Will combining my shipments affect my subscription billing dates?

Yes! When we combine your shipments, the billing dates for that renewal are combined too. This means you'll see a single charge for the combined subscriptions. Don't worry—your subscriptions will still renew on their usual schedules. If they typically renew at different times, their billing dates will stay separate unless they happen to align within a 7-day window again.

How will I know if my subscriptions are being combined into one shipment?

You will receive an upcoming renewal notification that will clearly indicate if multiple subscriptions are being combined into a single shipment.

What happens if I want my subscriptions shipped separately?

Our system automatically combines shipments for eligible subscriptions renewing within a 7-day window. This helps minimize packaging and streamline deliveries. If you’d like to change your billing date to avoid combined shipments, you can easily manage your subscription here.

What if I have different shipping addresses for my subscriptions?

We only combine shipments going to the same shipping address. If your subscriptions have different shipping addresses, they will continue to be processed and shipped separately.

Can I choose to have my orders combined manually?

Combining shipments is an automated process based on your renewal dates. If your subscriptions are eligible for combining, they will be processed together automatically. However, you can log into your BioTRUST account at any time to adjust the frequency and next charge date of your subscriptions to better align your renewals. By doing so, you can help streamline your deliveries—and BioTRUST (and the environment) would appreciate it!